Customers have the option to self-collect their orders at the store or opt for local delivery option.
Our online system is not directly link to our Accounting System. Stock availability are not updated real-time. Though we are stockiest for most of the items listed online, stock may still run out if there are a few major bulk order that comes in.
We encourage customers to checkout thier orders online so that they will receive a call within 1-working day from us to update them on their order status. Placing an order online will also minimise disappointment compared to random walk-in to our office. Priority will be given to customer that has placed an online order.
Customers are encouraged to print a copy of the order print out, otherwise please quote the order number so that we can be more effectively retrieve your orders.
Our operating hours are as follows:-
Monday to Friday
10am to 6 pm
Closed on Sat, Sunday and Public Holiday
If you have not made payment online, please prepare enough cash for self-collection. We do not have Credit Card or NETS facility.
Alternatively, you may also pepare a cheque payable to IPLAN PTE LTD
Regular Local Delivery (2-3 working days)
Order value S$150 and above : Free Regular Local Delivery
Order value between S$100 to S$149.99 : S$10.00 delivery fee
Order value below S$100 : S$15.00 delivery fee
Additional delivery fee of S$30.00 will be applicable if you are located in a restricted area.
We seek your understanding that most of our items are bulky, and will require a van delivery service.
Delivery will be scheduled on a regular working day, Monday to Friday. We do not offer Sat, Sun and Public Holiday Day Delivery.
|Off-CBD Area Delivery||Morning|
|CBD Area Delivery||Afternoon (before 5:00 p.m.)|
You will be contacted within 1 working day after we receive your orders.
We will confirm delivery address and depending on our internal delivery loads, delivery will be arranged within 2-3 business days.
Express Local Delivery
Customers also have option to choose Express Local Delivery for very urgent order request. This is a premium delivery service charge at S$50.00. For all orders that reaches us on a regular working day before 12 noon, Singapore Time, subjected to stock availability, we are commited to arrange for delivery on the following working day during regular working hour.